Screen Recording For Problem Solving
When using software programs or operating systems, it's not uncommon to encounter issues that need to be documented for further reference or analysis. In such cases, having a screenshot of the issue can be incredibly valuable. But, many users are not sure how to take screenshot of an problem. In this article, we'll walk you through the simple guidelines to capture screenshots and record evidence of errors.
Taking a Screenshot
Taking a screenshot is a easy process that varies based on the operating system you are operating. Here's a diagrammatic guide for Windows users:
For Windows:
Press the Print Screen key (usually located adjacent to the Ctrl and Scroll Lock key keys) on your keyboard.
Open the image editing software (pre-installed on Windows or obtain elsewhere) or any other image editing software.
Press Control + V to insert the image into the tool.
Save the screenshot with a file name that explains the issue.
You can also use the screen capture software in Windows 10 and later versions to capture particular areas of the screen or take a image of an open window.
For Mac:
Press Command + Shift + 3 (for a full-screen capture) or Command + Shift + 4 (for select a specific region of the screen) on your input device.
Release the keys to record the screenshot.
You'll see the screenshot saved on your workstation as a image file.
Name the screenshot with a descriptive file name, and save it in a designated folder.
Recording Evidence
Recording a video recording of the problem provides more context than a static screenshot and can help support teams analyze the issue more precisely. Here's how to capture a video recording on Mac:
For Windows:
Obtain and install and open screen recording software (free tool).
Select the region of the screen you want to record by clicking on the plus button in the "Sources" panel.
Select the quality settings (quality, resolution, and framerate).
Click the red button "Start Recording" button to begin the recording.
Once you've completed the recording, click the red button "Stop Recording" button.
Save the image file with a meaningful description.
For Mac:
Obtain and install and open QuickTime Player (free video recording software).
Go to File > New Screen Recording (or use Control + Shift + 5).
Choose the region of the screen you want to record or choose to record the entire screen.
Click the "Record" button to begin the recording.
Once you've finished the capture, click the red button button.
Save the image file with a descriptive name.
Tips and Tricks
Always make sure you have sufficient storage space to save your screenshots and video recordings.
Keep your images and recordings organized by creating directories and mega888 naming them with meaningful dates and explanations.
Use distinct and descriptive file names, including the issue.
If the problem repeats, consider recommending recording a longer video sequence to record all instances.